Account creation issues and lack of customer service

[Majestic Rock Forum]

Hello all,
First I will say I was very exited to get Ninja Trader and had a pleasant demo period. So much so I created a personal and business account. That's when things stopped being pleasant.

With my business account there was alot of back and forth with documents and bank records which was not a big deal. I started the creation of this account Feb 9th and I am lucky If I get a response once a week. I did find one rep who would correspond daily but this issue was beyond his control. All I keep getting is my account is in review.

After being fed up with the business side of things I created a personal account. More progress here account was instantly approved, so I purchased market data and started simulation account. I went through the steps of funding my account from my bank account. My bank confirmed plaid was setup correctly with Ninja trader but my account says under review and I cant transfer funds to my Ninja trader account. And now I am back in the waiting for customer support to email me with solutions.

Is there a way to escalate to the next level to get my two accounts going. sending a message to a chat bot and getting a auto response that there are no live agents available then waiting a week for a response seems unacceptable to me.

Can someone please reach out to me directly please?

[NinjaTrader_ChristopherJ]

Hello Majestic Rock Forum,

Thank you for posting.

For information regarding issues funding your account you can send an email to [email protected] or call 1-800-496-1683.

[Majestic Rock Forum]

Thank you Christopher J for the speedy response.. What do I do about my business account being approved for live trading. I have been very patient since Feb 9th?

[NinjaTrader_ChristopherJ]

You can either email [email protected] or call the phone number provided to verify the expected date your business account will be approved and ready for funding.

[Majestic Rock Forum]

Thanks again I sent the emails out and hope this resolves my issues.

[Majestic Rock Forum]

Thank You,
I got contacted back today and both accounts are fixed and ready for trading. I am not a fan of the bot and email back and forth customer service but after a few phone calls I was up and running.

[Roonie23]

I've had similar issues with account creation and slow responses from customer service lately. It's really frustrating when you can't get timely support, especially with trading platforms. One solution that helped my team was working with an outsourced call center. Companies like Call Center Outsourcing service specialize in professional customer support and could be a great option for platforms struggling to keep up. Better service could definitely improve the overall user experience.