Issue with indicators not displaying on mobile app

[artsi_lucky]

I am experiencing an issue with the mobile trading platform. Recently, while browsing list indicators in configuration chart, my screen suddenly displayed a blank, white page. Since then, I’ve been unable to see any indicators after logging into my account. I have attempted to resolve this by reinstalling the mobile app. However, when I log back into my account and try to add indicators, they still do not display. Interestingly, when I test the platform without logging into my account, all indicators appear as expected. This suggests that the issue may be account-specific rather than a general platform problem.
Could you please assist me with this issue or provide guidance on any potential solutions?

[NinjaTrader_ChristopherJ]

Hello artsi_lucky,

For further assistance regarding the mobile application can you please contact our support team at clientservices@ninjatrader[dot]com

[zslyr]

What was the solution for this? I have the same issue even with the latest version (installed today, 1-14-25).

[NinjaTrader_ChristopherJ]

Please uninstall your current mobile application then install the app once again and let me know if you see the same behavior.

[zslyr]

Uninstalled and then reinstalled. Same issue.

[NinjaTrader_ChristopherJ]

So I may test this on my end is there a specific indicator you are adding when you see this behavior?

[zslyr]

The gray box immediately appears before searching for any indicators. Typing anything does nothing. Only the gray box shows.

I guess there was no solution? I first reported this issue on Oct 25, 2023 and spent a few days with Tradovate support trying to figure out this problem with no success. The app is good for a backup connection if something happens with the desktop. At least now, I know it's not just me.

Thanks anyway.

[NinjaTrader_ChristopherJ]

I have tested this on my end and was able to add several indicators without experiencing this behavior. Please confirm all mobile device updates have been installed then reinstall NinjaTrader and verify if you are able to add indicators successfully.

[artsi_lucky]

This issue is not related to the installation or uninstallation of the app, nor is it caused by an update or any hardware or software limitations of your mobile device.
I found the solution on my own after a long time, as the issue had not been resolved. You need to access the NinjaTrader Trader website through your browser instead of using the mobile app. From the menu, open the trading environment via the browser. This will load the web-based trading interface, which is slightly different from the mobile app.

Once inside, go to the charting section, click on the indicators icon, select "Community Indicators," and then choose "Installed Indicators" from the list. Here, you will see any indicators you previously installed in the app. Start uninstalling and deleting them one by one.

This issue is likely a system bug caused by having too many indicators loaded or by a specific indicator causing the problem. Once you remove them, everything will unlock. After that, log back into the mobile app, and you will be able to add indicators again.

[zslyr]

Fixed!
artsi_lucky, thank you!

I had two "Community Indicators" installed. I removed them both. Good to go.

Thanks again!

[artsi_lucky]

You're welcome. If you ever run into any other issues, feel free to ask. Happy trading!