I do not receive notifications in my app

[memonic]

Hi.
Since 2 weeks my mobile not receive notifications.
There are more users with the same problem?
regards

[NinjaTrader_ChristopherJ]

Hello memonic,

Thank you for posting.

Are you receiving an error message regarding the message not being sent such as "We couldn't deliver notifications to your mobile device."

Thanks in advance.

[memonic]

Hello Christopher.
Thanks for your response.
Yes i have receive the emails.
I have android 14. And all notifications allowed
Regards

[DmanX]

I'm having the same problem on iOS 16.7, same emails " "We couldn't deliver notifications to your mobile device."
Tried Resetting my phone network settings, then resetting the phone. No dice.
Been happening for about 2 weeks also.

[maggo123]

I have the same problem since a few days. No notifications, only emails that say they could not be delivered. I reinstalled the app, I gave permission for notifications, but the problem stays the same. iOS 15.8.3

[roxtradx]

Registered to say I have the same problem
Last notification Sept. 2nd, now only emails "could not be delivered"
With NT desktop, it used to send notifications to my mobile app, it stopped working too
I also stopped receiving daily email with my daily statement, last email Sept 2nd like notifications
I have a live account, updated NT app, iphone and last iOS (last iOS 17 version)

[Unclejake357]

Same, running iOS 17.6.1. No alerts since the end of August.
UJ

[DmanX]

Received a message from NT account support that they are aware of the problem.