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Website not working/can't communicate via chat

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    Website not working/can't communicate via chat

    Hey.

    When I log into my account on NinjaTrader website, the window is just blank. Tried changing browsers but it's the same.
    Without logging in, it's ok. But I want to speak to support and the chat balloon is simply not there.
    Can someone help me, please?

    #2
    Hello leonardomocci​,

    Thank you for reaching out.

    Please note that on the latest version of NT8 Desktop, a new Chat feature has been implemented:

    Click image for larger version

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    However, I would suggest you contact support directly if you are not able to do so from the Online Dashboard.

    Please email

    [email protected]

    To speak with support through there.

    Please let us know if we may be of further assistance.​
    Erick P.NinjaTrader Customer Service

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