Red button (connection lost) on ninja trader

[ronbabi]

Hello, im using a VPS and ninja trader on it and lately im getting red button (connection lost) and i have no idea why, cause vps network should be stable so what can be the issue?

[NinjaTrader_DrewO]

Hello,

Thanks for posting.


I'd like to review your log and trace files for this item, which should not be posted publicly on the forum. You can send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

Please include a link to this forum thread and reference the following ticket number in the body of the email: 04177308 ATTN: Drew

[Miranda]

Sometimes, firewall settings or security software on your VPS can interfere with the connection to NinjaTrader servers.

[Kushnood]

Hi I've signed up to ninja trades but didn't receive the license key

[NinjaTrader_DrewO]

Hello Kushnood,

Thanks for posting.


I would recommend reaching out to our support team directly with this question at Support (at) NinjaTrader [dot] com. We'll be happy to assist further!