Error Message

[Trader17]

When I click on Drawing under Conditions and Actions > Do the following > add I get an error message and NT8 freezes up.
Thank you.

[NinjaTrader_Jesse]

Hello Trader17,

Thank you for the post.

I wanted to check if you are currently using version 8.0.7.1, could you check the Help -> About menu and ensure you are?

If so, could you also tell me do you currently have custom drawing objects imported or created as you noted this happens when accessing the drawing menu?

I would also like to look at your log and trace files, could you send an email to platform support [at] ninjatrader.com and include the ticket id: 1735823
You can do this using the Help -> Mail to platform support menu from the platform and check the log and trace files box.

I look forward to being of further assistance.

[Trader17]

I have sent the logs via email. Also I am getting another error message while trying to open the Strategy Builder.
Thanks.

[Trader17]

Error Message.

This is the error message I get.

[Trader17]

Version

Sorry I forgot the version. I am on 64 bit 8.0.7.0

[NinjaTrader_Jesse]

Hello,

Thank you for checking that.

Could you please update to the newest version and then retest and check if you still have the same problem?

1. First save your license key to a document
2. You can locate your license key by going to Help> License Key
3. Now exit NinjaTrader
4. you can redownload NinjaTrader from http://ninjatrader.com/PlatformDirect
5. Paste your license key
6. Select Submit
7. Download and then run the installer

Additionally, I will follow up by email.

I look forward to being of further assistance.

[Trader17]

So will both the 32 and 64 bit versions be reinstalled?
Thanks.

[Trader17]

I think it was the strategy I had built. I deleted it for now and can open the builder for now.
Thanks.