Strategy being disabled

[rockmanx00]

Hello. I am having an issue with my strategy being disabled. It seems to be in a trade, then after a while it crashes, only saying the strategy is disabled with no other useful information.

Disabling NinjaScript strategy 'PullBackStrategy/278923519'

Is there a way to find out more information from somewhere? I looked at the logs and haven't seen much information other than it looks like it's trying to cancel a submitted order.

I will try to add timestamps so I can further understand what is happening, but for now, what could I do to find out more information when it crashes like this?

[NinjaTrader_ChelseaB]

Hello rockmanx00,

Send the log and trace files to scriptingsupport [at] ninjatrader.com if you would like us to take a look.

Either the script has experienced a run-time error, an order error, a connection loss or disconnection, the playback time was changed, or CloseStrategy() was called in the script.

[rockmanx00]

Ok. It was live and while it's possible price could have hit my stop loss, it happened rather quick and it crashed leaving me in a trade, or at least a partial of it. With everything gone, it's hard to say if it was hit.
As for the files, which log file would you prefer? the .en version? or the non-.en version?

[NinjaTrader_ChelseaB]

Hello rockmanx00,

Typically we would provide instructions once you write in, however if you would like I will post the instructions here.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the (My) Documents folder in Windows File Explorer (hotkey = Windows key + E)
• Open the NinjaTrader folder
• Right click on the 'log' folder and select Send To -> Compressed (zipped) Folder
  • Repeat this for the 'trace' folder
• Send the two compressed folders as attachments to this email
• Once complete, you can delete these compressed folders

An in-depth screenshot walkthrough of this process may be found here in our Help Center - How Do I Send Log and Trace Diagnostic Files to NinjaTrader?