I'm encountering a recurring issue where NT is executing orders that don't align with my strategy logic. Previously, I faced a situation where a short trade was executed, even though my logic did not specify any short trade conditions. When I reached out to support, they mentioned a potential issue with APEX/Rithmic. However, I clarified that I use NT with Tradovate, not Rithmic. Despite this, I haven't received a response since September 13th.
Here's a specific condition from my strategy (all conditions must be met for execution): Low[0] < VWAP().PlotVWAP[0] Despite this, the strategy executed when the low was evidently above the VWAP. (Please refer to the attached screenshot for clarity.)
For entry logic, I utilize two sets, each with a straightforward EnterLong(4, “”) DO statement. For stops, I rely on the strategy builder's optional stop targets, using the SetStopLoss(“”, CalculationMode.Ticks, Stop, false) command.
Additionally, there's a second issue: NT isn't displaying this anomalous trade (at 15:22) on the chart. However, I can see it in both the log (attached) and on the Tradovate platform.
It's quite disheartening to face these challenges without understanding their root cause. Any insights or assistance would be greatly appreciated.
Thank you.

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