Constant platform crashes and inablity to open

[zrobfrank]

In the last 48 hours I have had constant platform crashes, often resulting in crashing the whole computer. In that time I have, on the advice of other forum posts, I have repaired the platform several times (to no avail) and completely reinstalled the platform at least three times; also to no avail. I would appreciate any help I could get. Thank you so much.

[QuantKey_Bruce]

When you say it crashes the whole computer, that sort of implies that you have lost control of Windows and can't even end process it with task manager. Am I understanding this correctly? If that is the case that leans more towards a problem with Windows or your hardware than with NinjaTrader, does it not? Do you have any other computers (laptops, etc.) you can try it on to compare?

[zrobfrank]

I am running Windows on a Mac using Parallels. If I attempt to open NT, it will pop up in the Task Manager for a few seconds, CPU will trail off, and it will disappear. When I say it crashes, I mean each time before I get to this point where it won't open at all, after I've reinstalled everthing I will run it for awhile with no problem, then try to compile a strategy or open a chart or do something and it will freeze up windows and shut down the entire computer.

[NinjaTrader_Jesse]

Hello zrobfrank,

I would suggest trying safe mode to rule out any third part items causing issues. While I can't comment on using NinjaTrader on a mac it does sound like something is causing a problem while running the platform. In general the platform by its self has nothing which cause high CPU use and cause a crash like you described. It is very possible for this to happen when using third party items that are failing so that could be a contributing factor here.

[zrobfrank]

Thank you, Jesse and Bruce, for your help. After a restart of the computer, NT won't open in safe mode either. I'm wondering once I reinstall the platform how to deduce what third party item is causing the problem

[NinjaTrader_Jesse]

Hello zrobfrank,

I would suggest doing a clean user folder test, that would help to know if its a problem with some data you have or the virtual machine.

Exit NinjaTrader
open the Documents folder
Rename NinjaTrader 8 to NinjaTrader 8 Old
Re install the platform.

That will make a new empty user folder. If you still see problems its likely related to the use of parallels or the setup you have currently. At that point we would need to see your log files to know more about the problem. In that situation you can use help -> Email support and check the log and trace files box so we can check for problems.

[zrobfrank]

How can I keep all my custom indicators and strategies that I've coded without tranferring over any other garbage there may be in that old folder?

[NinjaTrader_Jesse]

Hello zrobfrank,

if you followed the previous steps your data is in the NinjaTrader 8 Old folder.

Did renaming the folder and reinstalling work to solve the original concern?