Disappearing orders

[soyjesus]

Hello,

I have a strategy tha works in Eurex (Micro-Dax). This strategy works 24 hours and sometimes stop and profit orders dissapear when I check the strategy at the beginning of the day. Buy the stategy works normally. Why do these orders dissapear? Thanks in advance for your help.

[NinjaTrader_BrandonH]

Hello soyjesus,

Thanks for your post.

Please elaborate on the orders disappearing by providing a brief description of what occurs and answering all the following questions.

• Are the orders in question canceling? (You could check Logs and Order's tab of the Control Center to see the last orders submitted live)
• If orders are canceling, when do they cancel?
• Are orders stopping while processing historical data, or after real-time processing starts?

I look forward to assisting further.

[soyjesus]

Hello Brandom,

My strategy sends the stop and profit-target ordres normally. But during the overnight (sometimes), I can't find these ordes in the history. Thay are not cancelling and the strategy runs ok, but there are not stop/profit (is it possible tha they are deleted by Eurex?)

[NinjaTrader_BrandonH]

Hello soyjesus,

Thanks for your note.

Please write in to scriptingsupport[AT]ninjatrader.com and attach your Log and Trace files to your email so we may further investigate.

In the subject of the email, please include ATTN: Brandon H and the ticket number 3529068.

In the body of the email, include a link to this forum thread.

Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 7/8" folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to further investigating.