Uncancellable fake yellow orders

[SergeRosenberg]

I developed a strategy that used ATM strategies.
Sometimes on the chart and Orders tab appears "yellow" orders with "Cancel pending" status.
To remove these orders I forced to reset the account.
What I am doing wrong?

[NinjaTrader_Kate]

Hello SergeRosenberg,

Thank you for your note.

It sounds like this is occurring in simulation, is that correct?

What generally occurs just prior to the orders getting stuck?

Thanks in advance; I look forward to assisting you further.

[SergeRosenberg]

Hello SergeRosenberg,

Thank you for your note.

It sounds like this is occurring in simulation, is that correct?

What generally occurs just prior to the orders getting stuck?

Thanks in advance; I look forward to assisting you further.

Yes, it is the simulation.
Orders are stuck accidentally, but most often if strategy using the Limit orders.
Also, yellow orders appear always if I click the "Close" button on Chart Trader.
Thanks!

[NinjaTrader_Kate]

Hello SergeRosenberg,

Thank you for your reply.

Stuck orders are something we pretty much only see in simulation, but I'd like to take a look in your log and trace files to see what may be causing the stuck orders to occur.

I'd like to take a look at your log and trace files to see what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Please ensure the box for "log and trace" is checked — this should be checked by default.

Please reference the following ticket number in the body of the email: 3010428 ATTN Kate W., and put a link to this post as well.

Thanks in advance; I look forward to assisting you further.

[SergeRosenberg]

Hello SergeRosenberg,
You can do this by going to the Control Center-> Help-> Email Support

I have sent an email.

[Aadejimi89]

Was this ever figured out?

[NinjaTrader_Kate]

Hello Aadejimi89,

Thank you for your reply.

I'm not showing we ever received the user's log and trace files, so this is as far as the thread got.

Please let us know if we may be of further assistance to you.

[Waxavi]

Hello Kate,

Wonder if I can revive this post, I'm experiencing this same issue, I'd like to know a way to fix it, can't delete or edit the orders and closing/opening the platform doesn't help.

Regards,
Xavier

[jeronymite]

You may wish to look here: https://ninjatrader.com/support/foru...rt-ninjatrader

Thanks.

[NinjaTrader_Kate]

Hello Waxavi,

Thank you for your reply.

To remove stuck orders you will need to reset the simulation account.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account:

• From the NinjaTrader Control Center window select the Accounts tab
• Right-click on your simulation account and select 'Edit Account'
• Press the "Reset" button > Yes > OK

Please let us know if we may be of further assistance.

[GCavan80]

Hi, I've had this issue as well and was able to resolve by resetting simulation account but now it's happening on a prop firm evaluation account. How can I remove these yellow brackets? It is on a VPS, not on my laptop.

[NinjaTrader_Jesse]

Hello GCavan80,

If this is happening for a non simulation account you would need to use the platforms help -> email support option and select platform technical support from the dropdown menu. Include a short description of the problem and also make sure log and trace files is checked.