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    orders getting cancelled

    when i use the playback at max speed. my orders are getting cancelled. when i run it slower, it does not. i sent in the logs and trace via the tool
    Support Request (@SIM-A82F-D583-40B1-AE74-B79F-705D-1952/8.0.23.1/Microsoft Windows NT 10.0.18363.0) {2868012}
    let me know what info u need.

    #2
    Hello junkone, thanks for writing in.

    In the latest update, we found some issues with the playback connection that have since been fixed in our latest continuous build. I have not received your email with log and trace, if you could write into platformsupport at ninjatrader.com and reference "Attn ChrisL 2868017" I will send you a link to the latest build. I will request you install this and test your strategy again to see if the issue goes away.

    I look forward to hearing from you.

    Comment


      #3
      OMG.i was going crazy for past few days. i tried it in 3 different computers and could not explain why it was getting cancelled. sent u the email already

      Comment


        #4
        i still have this issue with 8.0.23.1

        Comment


          #5
          Hello junkone, thanks for your reply.

          I have not received an email from you yet. Can you send a new email to "platformsupport at ninjatrader.com" so I can send you the newest installer link?

          I look forward to hearing from you.

          Comment


            #6
            i sent the email again. here is the auto reply i got
            Attn ChrisL 2868017 {2868425}

            Comment

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