How to do a full uninstall?

[Revs1]

My profit and loss is not functioning in the control centre. I have done an uninstall and reinstall to no avail using add remove programmes. I have been told that this will not uninstall everything, I need to also delete some programme file apparently. How do I totally remove NT8 so that I may start afresh?

[NinjaTrader_EricB]

Hello ,

Thank you for your post.

Glad to help out, can you please elaborate further on what is happening with the PnL?

You may follow the steps listed below to completely uninstall and reinstall NinjaTrader.

Close all running applications.
Uninstall NinjaTrader within Windows Control Panel.
Then manually delete the folder 'NinjaTrader 7' located under Start> My Documents.
Delete any NinjaTrader installation files. (This can be done by going to Start> My Computer> Search button> search for: NinjaTrader* > select Local C Disk and then press 'Search'.
Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
Reboot your machine.
Once these steps are completed, download NT7 from the link below.
http://ninjatrader.com/PlatformDirect

We look forward to assisting further.

[Revs1]

Hi Eric

I'm running NT8 not 7, will the procedure still be the same?
When I take a trade the balance stays at zero, previously it would show me my profit or loss as a value

[NinjaTrader_EricB]

Thank you for your reply,

Yes, the procedure will be the same.

If you see the same after taking these steps, can you please post a screen shot of the Control Center Account and Position tabs after entering?

We look forward to assisting further.