Login failed: Unable to connect to secure server

[chrisca]

Hello,

I was running market replay today after market session, and when I went to connect to my live account connection, I get "Login failed: Unable to connect to remote server" error. Are any NT updates currently being done, or am I having some other problem? I have already restarted my PC with no success.

Thanks for your help,
Chris

[NinjaTrader_ShawnB]

Hello chrisca,


Thank you for your post.


Could you please send the log and trace from your platform to look further into this inquiry.


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.

[chrisca]

Ok, I'll send it your way. I heard NT was down for maintenance but I wanted to make sure.