Anti-malware Software Ransomware Block Problem

[i2w8am9ii2]

Hello,

I had this problem happen on my laptop, with NT8, now it has occurred on my PC, but the problem is harder to fix.

I launched NT8 on my PC, then all of a sudden it crashed before even displaying my charts. Then my Malwarebytes software popped up a message saying that it had blocked Ransomware.

I went into the Quarantine area of the software to try to remove NT8, but it was not there; my Quarantine is empty.

I also checked my Exclusion settings in the software and I had already added the following exclusion paths for NT8:

C:\Program Files (x86)\NinjaTrader 8

C:\Users\[Username]\Documents\NinjaTrader 8

C:\Program Files (x86)\NinjaTrader 8\bin64\NinjaTrader.exe {Application Web Process}

I then tried to reinstall NT8 and got the following error message:

Error writing to file: C:\Program Files(x86)\NinjaTrader 8\bin64\NinjaTrader.exe. Verify that you have access to that directory.

Screenshot attached.

Note: Before launching NT8 this morning I went into the NinjaTrader 8 folder and unchecked 'Read-only', as I was instructed to do by NT support to handle a crashing problem.

What do I need to do to get NT8 to work again and to prevent this problem from preventing me from trading in the future?

[NinjaTrader_ChrisL]

Hello,

Thank you for the post.

I would like to schedule a support call with you. Please email me at platformsupport[at]ninjatrader[dot]com with 'ATTN: Chris L' in the subject line and a reference to this thread in the body of the email.

Please include a good time to call along with your time zone. Our regular support hours are 8:30am to 6pm US Eastern, Monday through Friday.

I will post my follow up here so that others may use this as a solution.