Gain Connection Issue

[mastercraft29]

Good morning - recently i have had many issues with Gain and NT. Most of which seem to be corrected on the newest version of NT8. However, I have had and still continue to have connection issues. Starting yesterday i began consistently getting pauses in my data. I can observe this through the bid ask spread on the chart trader, and through the price movement. However i do not get the "conntection lost" alert every time. I did get this alert both yesterday and this morning though, and continue to get pauses in data.

Is this a NT8 (beta) issue? Should i return to using NT7 instead?

Also, I recently repaired my data base and reset instruments so i do not think that will help.

Please advise.

Thanks, Josh

[NinjaTrader_ChrisL]

Hello,
Thank you for the post.
Please send me your log and trace files so that I may look into what occurred to*platformsupport[at]ninjatrader[dot]com.*
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body:"ATTN CHRISL <paste the link to the forum post here>"
I look forward to assisting further.

[mastercraft29]

Hello,
Thank you for the post.
Please send me your log and trace files so that I may look into what occurred to*platformsupport[at]ninjatrader[dot]com.*
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body:"ATTN CHRISL <paste the link to the forum post here>"
I look forward to assisting further.

Just sent, please let me know if you need anything else.

Thanks,
Josh

[mastercraft29]

Any update? I have not heard anything back and it has occurred twice more since i sent this request. I can resend the updated log and trace files if needed. Please let me know.

Thanks, Josh

[NinjaTrader_ChrisL]

Hello,
Thank you for the reply.
I will be following up with you via email.
I look forward to assisting further.