Data Server Location Impacts NT Performance

[aligator]

Support,

It appears that server location of data providers may impact performance of NinjaTrader. I have been experiencing multiple disconnects all day.

While my internet download speed across the internet checks about 60Mb, a test of the server at the Aurora, IL using the SpeedTest.net yielded no better than 2.5Mb download speed.

This is not an isolated event. It happens quite often, in particular near market open, close, Monday mornings, high volume, and news times.

Two questions please:

1. Are your data servers (Kinetick, Rithmic) located in Aurora, IL?
2. Was NinjaTrader website down this morning as a result of these disconnects?

Thanks.

[NinjaTrader_PatrickG]

The NinjaTrader website was down briefly today, but has been fully functional for some time. The NinjaTrader website is not directly associated with real-time and historical data servers in any way.

Physical proximity does play a part in quality of connection, however, it is not usually the primary culprit when experiencing connectivity issues.

It sounds like you're having more chronic connection issues. It may be best to work with your ISP to find out why you frequently lose quality of connection to the servers you are connecting to.

I would need to know more about your specific connections to answer you directly, but in general you can perform these steps to troubleshoot:

• Restart NinjaTrader
• Restart your modem and (if applicable) router, then test to see if you experience the same.
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 7 folder.
• Open a command prompt and run this command: ipconfig /flushdns
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

If you'd like a more accurate assessment, please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1705627 ATTN Patrick G and also include a link to this forum post.