Charts not loading data

[Juhkutin]

Hi, whenever i open a chart, i can only load the daily chart. When i try to view any closer timelines, for example 1min or 15min, the chart is blank without any message or loading indicator. I am using the kinetick- End of day free data connection, do i have to pay for data to get more precise charts?

[NinjaTrader_Micah]

Hello Juhkutin,

Thank you for posting in our forum. The Kinetick- End of Day connection will only provide data on a daily time frame or greater.

For intraday time frames, you will need to connect to a data provider which supports smaller intervals (1min, 15min, etc).

Please see the following link, which outlines the types of data provided by our data providers:

https://ninjatrader.com/support/helpGuides/nt8/en-us/?data_by_provider.htm

Additionally, please visit this page for any specific connection instructions:

http://ninjatrader.com/Help-Connection-Guides

If you have any additional questions, please let me know.