NT8 - TD Ameritrade issues

[ninjaketo]

Having tested a strategy in SIM mode, made it run in live mode today for the first time.

Issues:

1. Order status, sometimes showed as pending or unknown, and would not update or change its status unless NT8 was restarted. Once restarted, the correct status for those orders was shown. This causes many problems for strategies that rely on order execution to continue running.
2. On some instruments positions would not get the correct account position triggering unsync iissues.

Wish there was something, either automatic or even on the main menu to request or refresh the order status without having to restart NT8 for that to happen.

Thank you

[NinjaTrader_DrewO]

Hello,

Thank you for posting today.

So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20170426.XXXXX.txt'. There will likely be multiple files for each day.