NT8 becomes unresponsive during OnConnectionQualityChanged() event

[crokusek]

Hi,

NT8 hung on me twice today. The first was around 9:29:06 am PST, The symptoms were that it was barely using any CPU and all the charts and SuperDom became unresponsive. I verified that the internet was fine by browsing to some sites. I would gladly ping servers in the future when it happens again if you wish to provide instructions.

The NT8 trace logs show a number of "CQG.Adapter.OnConnectionQualityChanged" although I am using an extremely fast inet provider. I can forward the trace/log files if you like.

Instead of NT8 becoming unresponsive I wish it would re-try using multiple alternate servers. Because I was able to connect using a backup laptop computer in safe mode.

Thanks,
Chris

[NinjaTrader_RyanM]

Hello crokusek,
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body: ATTN RyanM

http://ninjatrader.com/support/forum/showthread.php?t=98427