Incorrect weekly Close Price

[nepenthean]

Just downloaded the newest iteration and THREE FREAKING TIMES NT is unable to read cache. If I delete the bin/cache folder and there is tick data >6months old, I will not be able to re-download it from my data feed. Then NT said historical data is corrupt.

CL 5-17
Weekly close for week ending 3/17/17
IQFeed

On weekly chart th4e close is 48.31. On a tick chart globex closed the week at 49.26. Why is there a discrepancy? I have Nymex Metals/Energy ETH template chosen for the weekly charts.

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[nepenthean]

I downloaded the historical tick data NT said was corrupt.

And NT promptly crashed.

[nepenthean]

I tried AGAIN downloading the tick data NT said was corrupt.

NT then promptly CRASHED AGAIN!!!!

[nepenthean]

I tried downloading the tick data NT said was corrupt.

I was told to reinstall NT.

Here is the error message

Will I be receiving a licensure discount because of the time NT is not functioning properly?

[nepenthean]

I opened NT and loaded another workspace. After downloading historical data, can you guess what happened?

Surprise, NT crashed again.

Because NT crashes when I simply download data it is totally useless. So I have to close my brokerage account and use someone else's software?

[nepenthean]

I see this box telling me NT is about to crash more than I see my charts. All I did was attempt to download historical data.

[nepenthean]

Now I have multiple workspaces with corrupted data.

Let's see if all workspaces have corrupted data! yea!!!

[nepenthean]

Well, the market is about to open in a couple minutes. Nothing has been resolved.

Stellar job folks.

[nepenthean]

Market has been open for 1 hour.

Nothing has been resolved.

Thanks for the non-existent help.

[nepenthean]

Market has been open 2 hours and still no assistance.

Great job!

[NinjaTrader_DrewO]

Hello nepenthean,

My name is Drew, the Level III Lead Hand here with NinjaTrader Platform Support. I sincerely apologize for the delay in getting back to you, and I can certainly understand your frustration here. I see you have written into us directly at Platform Support and will be following up with you directly via email.