GC futures chart is not updating in real time

[yDiamond]

Hello,

For some reason, when I open GC futures chart it is not updating in real time. I can manually 'reload all historical data' and get the update, but if I don't touch it - there are no changes at all.
It seems that it is stuck in some kind of 'historical data mode'. But I don't know why. It is very consistent and happens every time I open new GC chart.

I do not see this problem with any other symbols I use. ES, 6E, CL are all updating in real time just fine. Not sure what can cause this issue.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for writing in.

So I may look into this further please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[yDiamond]

I don't know if it might be related, but I recently had a problem with GC historical data and had to remove GC 03-17 ticker symbol to resolve the problem per NT support instructions.

[NinjaTrader_ChristopherJ]

It appears to be that your account is not enabled for GC however our brokerage team will send you a follow up regarding what is required to enable data for this instrument. Also you will want to rollover to the current contract GC 04-17 with the steps provided below:

• From within the NinjaTrader Control Center window select the menu Tools> Instrument Manager
• Highlight the contract you wish to rollover on the left side of the Instrument Manager window
• Press the '>' button (the instrument will disappear from the list)
• Press the '<' button and the instrument should re-appear with the front-month expiration date
• Select 'OK'
• Select the updated contract in the Instrument drop-down menu within your currently opened windows (Charts, SuperDOMs, etc).

I have provided a link below to our Help Guide that goes over rolling over a futures contract.

http://www.ninjatrader.com/support/helpGuides/nt7/rolling_over_a_futures_contrac.htm