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**FMtrader** · 02-13-2017, 10:43 AM

Originally posted by NinjaTrader_Jason View Post

Can you please send me your log and trace files so I can investigate. Log and trace files can be found at the following locations. Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason, 1653632' in the subject header.

Windows start menu-->Documents-->NinjaTrader 8-->log

Windows start menu-->Documents-->NinjaTrader 8-->trace

Files sent!

**NinjaTrader_Jason** · 02-14-2017, 05:40 AM

Unfortunately I was not in the office anymore when the files were sent. Did you receive a response from a colleague? If so, do you have a ticket number (this number is present in the email title)?

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