Not loading WS

[appolo112]

Hi,

NT8 perfectly connects to IB but when I try to open a saved workspace it will not load.

I have also tried to open new charts and they won't never load.

Everything worked out just fine yesterday.

What could be wrong?

Thank you

[NinjaTrader_JessicaP]

Hello appolo112, and thank you for your report.



So we can further diagnose your system, please start NinjaTrader in Safe Mode.
Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Please let us know one way or the other whether your system can start this way.

[NinjaTrader_JessicaP]

Hello appolo112,

After reviewing your situation, I believe the reason your charts were not loading, is that they were not receiving data, and I believe this may be due to the holiday hours. If your charts continue not loading or there is any other way we can help please let us know.