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NT8 crashes Problem Event Name: CLR20r3

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    NT8 crashes Problem Event Name: CLR20r3

    I had an issue with NT8 when the platform used to crash with the following Problem Event Name: CLR20r3

    NinjaTrader has stopped working
    Faulting application name: NinjaTrader.exe, version: 8.0.2.0, time stamp: 0x58419fb9
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc00000fd
    Fault offset: 0x000007fe928cbe66
    Faulting process id: 0x48c
    Faulting application start time: 0x01d26221438fa10a
    Faulting application path: C:\Program Files (x86)\NinjaTrader 8\bin64\NinjaTrader.exe
    Faulting module path: unknown
    Report Id: 70242541-ce2d-11e6-95bc-f04da22ed127

    In may case the issue has been resolved by removing the following update on Win7 Pro 64bit:
    KB2912390 (Vulnerability in Direct2D Could Allow Remote Code Execution).

    Also, I had the same issue on a Win8 64bit computer and I removed the following updates to fix the issue: KB2912390 KB2893294 KB2892074. I didn't have time to find the specific update that causes the issue but I'm assuming it was KB2912390.

    Dear technical support,

    I don't need help with this issue any more. I took me a few weeks to find a solution and you were not helpful. May I ask you to escalate this issue over to your developers team and have them do more testing please? NT8 wasn't stable for me and I just got an evidence that NT it is not a professional platform and it is suitable to beginners\testers only. You should have done a better testing prior releasing the NT8 platform to people. Again, I can't trust NT any more.

    thank you,
    Sergey
    Attached Files

    #2
    Thanks for providing this solution.

    I have a Windows 7 machine with KB2912390 installed which is not crashing as you've reported, however, I see you have an open ticket with my colleague Ryan in which we have your diagnostic files.

    We'll be following up via email with further troubleshooting.

    Comment


      #3
      Try running an optimization or a WFO mine crashes every few runs with this error. Removing the update had no impact on this performance.

      GuppyDRV

      Comment

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