import restore, now my workspaces are blank

[imalil]

This is a time-sensitive matter. I had a crash on a workspace. I was unable to reload NT8 without deleting all my charts on this workspace.

Since I backed up my workspaces yesterday, I decided to restore this file. I have never done this before. After the restore, all my workspaces are blank.

Please tell me how to restore my workspaces. As soon as humanly possible.

Thank you.

[NinjaTrader_ShawnB]

Hello imalil,

Could you please send an email to platformsupport [at] ninjatrader [dot] com with your workspace files so I may test for this behavior on my end?


You can do this by going to the Control Center-> Help-> Mail to Platform Support > Make sure to check the 'Workspace files and UI settings box before clicking Send.


Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.