NT 8.0.2 Crashes on Load

[pesudoalias]

Worked fine after initial download and usage with my usual Ninjascripts (just indicators).

Now won't open. Have tried restoring from backup, repairing with downloaded MSI, and removing & re-installing.

All logs look the same.

Looks like a license server issue:

2016-12-12 08:35:45:024|0|4|Unable to load server side config file: The remote name could not be resolved: 'license2.ninjatrader.com'
2016-12-12 08:35:46:628|2|4|Session Break (Version 8.0.2.0)
2016-12-12 08:35:48:202|1|4|Verifying license at primary server...
2016-12-12 08:35:48:202|1|4|Verifying license at secondary server...
2016-12-12 08:35:51:383|1|4|Global simulation mode enabled
2016-12-12 08:35:53:492|1|4|Automated trading disabled
2016-12-12 08:35:53:492|1|4|Auto connecting 'NinjaTrader Continuum'...
2016-12-12 08:35:53:561|1|2|NinjaTrader Continuum: Primary connection=Connecting, Price feed=Connecting
2016-12-12 08:35:53:561|0|2|NinjaTrader Continuum: This feature is unavailable in the free Direct Edition license. Please upgrade to a Lease or Lifetime license to unlock this feature. (Panic)
2016-12-12 08:35:53:561|1|2|NinjaTrader Continuum: Primary connection=Disconnected, Price feed=Disconnected
2016-12-12 08:35:54:111|1|32|Order entry hot keys enabled
2016-12-12 08:35:54:115|1|4|Auto close enabled=True: ES 03-17

[pesudoalias]

Here's where the trace files show the error thrown.

2016-12-12 08:35:51:329 OS='Microsoft Windows NT 6.2.9200.0'/'Win32NT'
2016-12-12 08:35:51:329 Processors=4
2016-12-12 08:35:51:329 PhysicalMemory=12288 MB
2016-12-12 08:35:51:329 .NET/CLR Version='4.0.30319.42000'/64bit
2016-12-12 08:35:51:329 SqlCeVersion='4.0.8482.1'
2016-12-12 08:35:51:329 ApplicationTimezone=EST -1 hour(s)
2016-12-12 08:35:51:329 LocalTimezone=EST -1 hour(s)
2016-12-12 08:35:51:383 DirectXRenderingHW
2016-12-12 08:35:51:383 Deleting temporary files...
2016-12-12 08:35:51:429 Copying db and custom assemblies...
2016-12-12 08:35:51:483 Loading custom assemblies...
2016-12-12 08:35:51:483 Loading C:\Users\jmt\Documents\NinjaTrader 8\bin\Custom\NinjaTrader.Custom.dll...
2016-12-12 08:35:51:583 Loading C:\Users\jmt\Documents\NinjaTrader 8\bin\Custom\NinjaTrader.Vendor.dll...
2016-12-12 08:35:51:599 Loading CqgHistoricalData.dll...
2016-12-12 08:35:51:884 Cbi.Licence.Verify99: type=SimulationOnly state=Verified startDate=1/1/1800 endDate=12/1/2099 licensedProviders=' Barchart.com E-Signal External Google IQFeed Kinetick Playback Simulator Yahoo' licensedFeatures=' AdvancedStrategyManagement AutomatedTrading BasicEntry Charting SuperDom'
2016-12-12 08:35:51:884 Initializing database...
2016-12-12 08:35:52:000 (Db) Cbi.Globals.Db: connectionString='Data Source="C:\Users\jmt\Documents\NinjaTrader 8\db\NinjaTrader.sdf"; Flush Interval=1'
2016-12-12 08:35:53:397 Downloading server info...
2016-12-12 08:35:53:460 Starting instrument management...
2016-12-12 08:35:53:460 ERROR: Unable to load server side config file. No entities or messages downloaded from IS server.
2016-12-12 08:35:53:476 Starting timer...
2016-12-12 08:35:53:476 Creating file type watcher...
2016-12-12 08:35:53:476 Setting ATI...
2016-12-12 08:35:53:492 Connecting ATI server...
2016-12-12 08:35:53:492 Server.AtiServer.Connect0
2016-12-12 08:35:53:492 Server.AtiServer.Connect1: Port='36973'
2016-12-12 08:35:53:492 Server.AtiServer.Connect2
2016-12-12 08:35:53:514 (NinjaTrader Continuum) Cbi.Connection.Connect0: status=Disconnected assembly=8.0.2.0 date=2016-12-12 runAsProcess=False
2016-12-12 08:35:53:545 (NinjaTrader Continuum) Cbi.Connection.Connect.TrackedServers: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Connection.Connect(ConnectOptions options)
2016-12-12 08:35:53:561 (NinjaTrader Continuum) Cbi.Connection.ConnectionStatusCallback: status=Connecting priceStatus=Connecting previousStatus=Disconnected previousPriceStatus=Disconnected errorCode=NoError nativeError=''
2016-12-12 08:35:53:561 (NinjaTrader Continuum) Cbi.Connection.ConnectionStatusCallback: status=Disconnected priceStatus=Disconnected previousStatus=Connecting previousPriceStatus=Connecting errorCode=Panic nativeError='This feature is unavailable in the free Direct Edition license. Please upgrade to a Lease or Lifetime license to unlock this feature.'
2016-12-12 08:35:53:576 Starting adapter server...
2016-12-12 08:35:53:592 Starting bars dictionary...
2016-12-12 08:35:53:592 Starting data recorder...
2016-12-12 08:35:53:592 Starting server(s)...
2016-12-12 08:35:53:946 Core.Globals.ApplicationStart: Commission and margin version min=1 max=275
2016-12-12 08:35:53:946 Core.Globals.ApplicationStart: Instrument list version min=-26 max=25
2016-12-12 08:35:53:946 Core.Globals.ApplicationStart: Master instrument version min=1 max=2836
2016-12-12 08:35:53:946 Core.Globals.ApplicationStart: Risk version min=1 max=39
2016-12-12 08:35:53:946 Core.Globals.ApplicationStart: Trading hours version min=-899 max=899
2016-12-12 08:35:54:093 ChartHotKeys: Alerts='' DisableAllAlerts='' EnableAllAlerts='' DataSeries='Ctrl+F' Indicators='Ctrl+I' Strategies='' Properties='Ctrl+T' CrosshairPointer='Ctrl+R' CrosshairLocal='Ctrl+Q' CrosshairGlobal='Ctrl+G' CrosshairGlobal2='Ctrl+N' CrosshairLock='Ctrl+L' CyclePlotExecutions='Ctrl+E' ReloadHistoricalData='Ctrl+Shift+R' ReloadNinjaScript='F5' SaveChartImage='Alt+S' ShowDataBox='Ctrl+D' ShowChartTrader='' ShowScrollBar='' SnapModeBar='' SnapModeBarPrice='' SnapModeDisabled='' SnapModePrice='' StayInDrawMode='' ZoomIn='Ctrl+Alt+Z' ZoomOut='Ctrl+Alt+O' BarSpacingPlus='Ctrl+Down' BarSpacingMinus='Ctrl+Up' BarWidthPlus='Alt+Down' BarWidthMinus='Alt+Up' Arc='Ctrl+F7' AndrewsPitchfork='Ctrl+F8' ArrowDown='Alt+F3' ArrowLine='Ctrl+F2' ArrowUp='Alt+F2' Diamond='Alt+F5' Dot='Alt+F6' Ellipse='Ctrl+F11' ExtendedLine='F4' FibonacciCircle='F11' FibonacciExtension='F9' FibonacciRetracement='F8' FibonacciTimeExtension='F10' GannFan='Ctrl+F9' HorizontalLine='F6' Line='F2' Ray='F3' Rectangle='Ctrl+F12' RegressionChannel='Ctrl+F10' RemoveDrawingObjects='' RegionHighlightX='Shift+F1' RegionHighlightY='Shift+F2' RiskReward='Ctrl+F4' Ruler='Ctrl+F3' Square='Alt+F7' Text='F12' TrendChannel='Ctrl+2' Triangle='Ctrl+F6' TriangleDown='Alt+F9' TriangleUp='Alt+F8' VerticalLine='F7'
2016-12-12 08:35:54:093 GlobalHotKeys: CloseWorkspace='' NextWorkspace='Shift+F3' PreviousWorkspace='' SaveWorkspace='' NewAccountData='' NewTradePerformance='' NewAlertsLog='' NewBasicEntry='' NewChart='' NewFxBoard='' NewFxPro='' NewHotListAnalyzer='' NewLevel2='' NewMarketAnalyzer='' NewNews='' NewNinjaScriptEditor='' NewNinjaScriptOutput='' NewOrderTicket='' NewStrategyAnalyzer='' NewDynamicDom='' NewStaticDom='' NewTimeAndSales='' CancelAllOrders='' FlattenEverything='' OpenInstrumentManager='' OpenInstrumentList='' OpenDatabase='' OpenHotKeyManager='' OpenHistoricalData='' OpenCommission='' OpenRisk='' OpenTradingHoursManager='' OpenRemoveNinjaScript='' Export='' Find='Ctrl+F' Print='Ctrl+P' Share='Ctrl+Shift+S'
2016-12-12 08:35:54:109 MarketAnalyzerHotKeys: AddBlankRow='' AddLabelRow='' Columns='' Alerts='' EnableAllAlerts='' DisableAllAlerts='' AutoSort='' RowFilter='' ReloadHistorical='Ctrl+Shift+R' ReloadNinjaScript='F5'
2016-12-12 08:35:54:109 NinjaScriptEditorHotKeys: InsertCodeSnippet='F2' FindNext='F3' Compile='F5' GoToLine='Ctrl+G' CommentSelection='Ctrl+K' InlineSyntaxChecking='Ctrl+Alt+S' Save='Ctrl+S' Undo='Ctrl+Z' Redo='Ctrl+Y'
2016-12-12 08:35:54:110 OrderEntryHotKeys: BuyAsk='' BuyBid='' BuyMarket='' SellAsk='' SellBid='' SellMarket='' BreakevenAtmStrategy='' BreakevenPosition='' CancelLastOrder='' CloseAtmStrategy='' ClosePosition='' DecreaseLastOrderPrice='' IncreaseLastOrderPrice='' ModifyLastOrder2Fill='' Reverse='' OcoOrder='Ctrl+Z' SimulatedOrder='Ctrl+S'
2016-12-12 08:35:54:110 SuperDomHotKeys: Center='' Columns='' Indicators='' ReloadAllHistoricalData='Ctrl+Shift+R' ReloadNinjaScript='F5'
2016-12-12 08:35:54:111 OrderEntryHotKeys=enabled
2016-12-12 08:35:54:115 AutoClose=enabled: ES 03-17
2016-12-12 08:35:54:833 PrimaryMonitorWPFDPIScale=1.00
2016-12-12 08:35:59:866 Gui.Chart.ChartPanel.OnRender: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n(ExceptionArgument argument, ExceptionResource resource)
at NinjaTrader.Data.BarsSeries.GetClose(Int32 index)
at NinjaTrader.Data.Bars.GetClose(Int32 index)
at NinjaTrader.Gui.Chart.ChartScale.CalculateMinMax()
at NinjaTrader.Gui.Chart.ChartPanel.CalculateMinMax()
at NinjaTrader.Gui.Chart.Direct2DForm.RenderInit()

[pesudoalias]

Solved (for now---fingers crossed).

Here's what I did.

1. Uninstalled 8.0.2.
2. Re-installed prior release.
3. Booted prior release.
4. Got error that db had to be used with newer version.
5. Deleted all xmls in the messages subfolder of the db folder.
6. Installed 8.0.2.
7. Booted.

Trading now!

[NinjaTrader_EricB]

Hello pesudoalias,

Thank you for your post,

Glad to see you were able to get to trading. If this occurs again, I suggest taking the following steps to have NinjaTrader 8 launch in Safe Mode.

1. Close NinjaTrader 8
2. Hold the Ctrl Key + double click the NinjaTrader 8 icon (best done from the Desktop, continue to hold Ctrl until NT is launched).
3. When launched, the NinjaTrader 8 splash screen that appears when loading should say Safe Mode.



This will cause NinjaTrader to launch without your saved workspaces and also will Connect on Startup disabled.

Try opening up a new chart via the New menu. Make sure, when opening the chart, to select <None> from the top right "Load the following chart template" drop down menu.

Try opening up a charts and other windows present in your saved workspace via the New menu. If there are no issues, try closing and restarting again.

As a note, If the issue only comes up when using a 3-rd party add-on, you will need to report the issue to the vendor. See the below section of our help guide for more on using add-ons.

http://ninjatrader.com/support/helpG...ty_add-ons.htm

We look forward to assisting further.

[JerryWar]

pseudoalias,

I got the same error over the weekend when connected to Playback. My virus scanner had been running its scheduled scan so I immediately went to the exclusions in my Virus scanner and the Ninja folders were absent from the exclusions. I believe they got lost when it updated to the newer virus scanner version. Make sure your virus scanner excludes Ninja. I wound up Reinstalling Ninja to get out the mess it caused.

[pesudoalias]

Nice catch. I did a playback session after the update. That's probably the problem. Thanks so much for sharing.