Kinetick stop updating

[blar58]

I have Kinetick as my data provider and use delay data to analyse the oil market.
I don't know why but it randomly stop updating the data for a while and get the data back a bit later.

If I look at the trace and log files no error but I get this line :

2016-12-06 10:50:37:114 Server.HdsClient.Connect: type=IS server='is-us-002.ninjatrader.com' port=31658 system='NT'
2016-12-06 11:50:37:115 Server.HdsClient.Connect: type=IS server='is-us-002.ninjatrader.com' port=31658 system='NT'

I have included the trace and log files.

[NinjaTrader_PatrickG]

I have manually removed the log and trace files you attached as they contain sensitive information.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1616843 ATTN Patrick G

Please also include a link to this forum thread.