I still have the same issue since this morning anybody can help me

[saeed]

Morning

Im having an issue with my charts , i trade Emini ES and my 30 minuter candle has a totaly wrong value comparing to the rest !!!!

what can i do to fix this ?
I have included picture of the chart in this message.

https://www.dropbox.com/s/i7hs1s5yt4...11_21.png?dl=0

[NinjaTrader_DrewO]

Hello,

Thanks for posting.

Unfortunately, I was not able to follow your link and received an error. Could you please confirm it is correct?

[saeed]

my data provider is continum , i trade ES,emini , i did reload all historical data , i did repair data base and i did change the instrument on 30 min chart and 60 min chart and 120 min but still having the same issue

please see the pic below.

https://www.dropbox.com/s/us12dko5koxunr1/ES%2012-16%20(30%20Minute)%202016_11_21%201.png?dl=0

Please adivise

[NinjaTrader_DrewO]

Hello,

Thanks for your reply.

Could you please provide some further details regarding what's inaccurate on this chart? I am seeing the same chart on my end from the same data provider.

[saeed]

the big wick on the candle , price never got there but the chart shows that!!!!!

[NinjaTrader_DrewO]

Hello,

Thanks for getting back to me.

My apologies, I somehow overlooked the wick on your candle. I do not see this same item on my side.

So that I may see if we are using the same Historical Data Server, I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic file in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20161121.XXXXX.txt'. There will likely be multiple files for each day.

[saeed]

ok thank you , i have another problem , NT8 keeps shutting down on me , i will email you the trace file, please take the time and find me a solution because this is very frustrating.

[saeed]

i sent an email