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Note to Support Staff

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    Note to Support Staff

    Something that drives me nuts is getting reply from the support staff with the original message removed, if I have written about more that one issue I cannot necessarily tell what issue is being referred to and I don't think it should be up to me to take time to figure it out.

    Please reference the original issue in all replies

    Thanks

    James 108

    #2
    Hello James,

    Thanks for posting.

    The reason this occurs is because we use a management system for all of our Platform Support cases, which removes the previous messages. However, I'm happy to submit a feature request on your behalf that this item be changed to be considered as a possible change.

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