First bar of session error

[thebigarch]

Hi
When left opened overnight, NT8 always get price error on the first bar of the day (in my case 240M bar, 0:00 to 4:00 am bar). Any advice?
Thank you very much

[NinjaTrader_EricB]

Hello thebigarch,

Thank you for writing in,

Who are you connected to? This is displayed by hovering your mouse over the green light in the bottom left of the Control Center.

Does your PC enter sleep or hibernation when left unattended?

If you right-click on the chart, are you able to select "Reload all historical data"?

We look forward to assisting further.

[thebigarch]

It's connected to Interactive Brokers data feed and yes I can select "Reload all historical data". I have to do this every morning.

[thebigarch]

My pc is set to disable sleep / Hibernation mode.
Thank you.

[thebigarch]

Actually the price erroris not always on the first bar of day. From the attached picture, it's 5:00-5:30 am bar. So I'd say it's quite random but does happen overnight.
Thanks

[thebigarch]

Sorry forgot to attach picture.

[NinjaTrader_EricB]

Thank you for your reply,

This is likely due to the hibernation/sleep mode. When this is enabled, this closes all connections including NinjaTrader. Try disabling this feature and let me know if you see the same.

[thebigarch]

Hi Eric
I can confirm that hibernation/sleep mode on my PC has been disabled for a long time. I've had NT7 on my PC for over 1 year and so far there's no problem regarding price error as in this case. But for NT8, the problem has been occuring every day and it takes an unusual long time to load data every time I start the program. Sometime when I decided to restart NT8 to see if the problem persist, some window won't even shutdown so I have to use Task Manager to close it.

Thank you.

[NinjaTrader_EricB]

Hello thebigarch,

Sorry about that, I had misread your message.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Documents--> NinjaTrader 8--> Log--> log.20161118.xxxxx for today. (log.yyyymmdd for any other date)
Documents--> NinjaTrader 8--> Trace--> trace.20161118.xxxxx for today. (trace.yyyymmdd for any other date).

We look forward to assisting further.