NT8 Windows 11 app not launching

[Mattkw174]

I recently broke my laptop and purchased a new one, I logged in and downloaded the latest version of the desktop app but it won't launch, I just get the spinning blue cursor for a couple of seconds.

I have searched high and low for a fix, contacted support but still can't get it to launch.

I've tried,

Uninstalling/reinstalling
Deleted Macafee and OneDrive
Added exceptions to Defender
Older versions
Uninstalling windows updates
Checked .NET Framework version

Is there anything else ? I'm losing my mind.

[NinjaTrader_Clayton]

Hello Mattkw174,

Thank you for the message.

If you would like further help and information from the NinjaTrader Support team, then please send an email to NinjaTrader Support directly with the Log and Trace files from your platform.

• Send an email to Support[AT]NinjaTrader[DOT]com
  Put this forum URL in the Subject line.

Please follow the steps below to make a compressed version of your Log and Trace files. Then, send them to the email address above:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.
  • Please click this Blue text to see a video demonstration of how to send these files

We look forward to your response and resolving your inquiry.