Numerous error messages upon startup

[dweems]

Getting hundreds of error messages upon start up about not being able to load trading hours and other things because the same key has already been added. Seems I need to clear something but prefer direction rather than going on my own. I even couldn't send an message to support via the app.

[NinjaTrader_Clayton]

Hello,

Thank you for the update.

This is most likely coming from One Drive being active on two of your PCs or Devices and it has started incorrectly synchronizing the files and creating duplicates.


To resolve the behavior, please follow along with the video and guide below to Stop One Drive from backing up the Documents folder, then reinstall NinjaTrader to fix the file path, bring your files back in, then remove the duplicate files:

• Video Demonstration - Please click here and follow along with this video to Stop One Drive from Backing up the Documents folder
  • Written steps of video above - You may also click here for the written steps covered in the video linked above.
• The steps above should NOT remove any of your workspaces, add-ons, or other unique files.

Once you are done with the steps above, please use the steps to pull the current Risk Templates out of the platform so that NinjaTrader restores the defaults:

• Close NinjaTrader
• Go to the Documents Folder > NinjaTrader 8 > templates > Risk, click and drag this folder and drop it on your desktop

Now, reopen NinjaTrader and test if the error continues, if yes, you may need to do this for the "TradingHours" and "Commission" folders as well.

• If you look at the error, it will specify either duplicate Risk, Trading Hours, and/or Commission templates. That is what lets us know which folder to pull out.

After pulling the folders out, reopen NinjaTrader and these messages should be gone.


Please let us know if we may provide any further assistance.