$TICKQ chart does not update in real time

[shanezilla1]

My $TICKQ chart does not update in real time. I can see a chart of the $TICKQ but it is static and does not update. If I right click on the chart and choose "Reload all historical data" then the chart will update to that point.... but then continues to fail to update in realtime.

I have the "Dow Jones & Key Indices Top of Book (Level 1)" subscription.

[NinjaTrader_ChristopherJ]

Hello shanezilla1,

Thank you for posting.

So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[shanezilla1]

Switching over to the Continuum connection (vs the Tradovate based one) solved this issue.