I lost money, while i should in profit, is this a glitch?

[Harkirat]

i took 3 trades today, all should be in profit look at the performance tab, but ninja trader deducted money? for some reason? even if lost all 3 trade it's should still be 60 euro, something is wrong the support team is not helping

[NinjaTrader_Clayton]

Hello Harkirat,

Thank you for the message.


CRITICAL — If your inquiry involves live orders, please always reach out to your broker or Prop Firm Provider immediately to confirm and manage your live orders and positions.

Please remember that the forum is for Technical and Strategy support.

• We do NOT provide account support over the forum.
• If you have questions about the orders and fills on your live account, please always email the support team directly.

Please remember that orders are filled at the exchange, not by NinjaTrader; so the platform and/or NinjaTrader Brokerage has no effect over whether your order fills or at which price the order fills at.

• If using market orders, the amount of slippage you receive on your order will vary depending on market conditions at that time.
• Limit orders are filled at the exchange based on price availability at that time.

Limit orders are filled by the simulator based off of several factors to ‘best guess’ what would occur in a live market.

• The sim engine uses depth of market, approximate position in queue, and volatility to estimate where you would be filled in a live market
• However, there is no way to exactly replicate what would occur in a live market trade.

Limit orders are always filled at the limit price or better, so these will inherently have no slippage.

In short:

• Market Orders guarantee a Fill, but they do not guarantee a Price.
• Limit Orders guarantee a Price, but they do not guarantee a fill.

If you still have questions about the fills on your account, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include the Account Name, Number, Order ID, and Date of trade
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.