Messed up data today?

[several]

Having major issues today, my chart looks all messed up and orders got all messed up. Check attachments. I've reloaded data many times.

ES.

[NinjaTrader_Clayton]

Hello several,

Thank you for the message.

This morning, we were made aware of a brief data outage on the data provider's side resulting in that gap.

Our team is actively working to backfill the gap at this time. Unfortunately, we do not have an exact timeline for its completion.


For now, you can try to right-click and select "Reload all historical Data" every 10 minutes or so.

• If the gap remains, we are still working on backfilling the data.
• If the gap disappears, we have successfully backfilled the missing data.

We understand the frustration of missing data and appreciate your patience and understanding as we get the data backfilled.

Please let us know if we may provide any further assistance.

[NickyD]

"My NinjaTrader" and the Continuum feed were terrible today. The Data is still missing.

[several]

It's still happening, impossible to trade like this.

I'm just lucky I have tradingview and can also see my positions P/L in my broker, NT not reliable at all today. Could have been a costly error. Reloading data just hangs on 'loading'

[garylyb]

same issue here

[bltdavid]

Happening for me, too.



I just switched my charts from ES (which were fine, but had not been
historically reloaded in awhile, so all visible bars had been constructed
via real-time Apex/Rithmic data feed) to MES.

When the MES 1-min chart loaded up, obviously constructing all bars
from historical data servers, I saw big gaps in the 7/8am PST areas.

Then switching back to ES, the same gap appeared there, too.

Crap. Something ain't right.

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the messages.

Our team is aware of a historical data issue that affected several commonly traded instruments. We’re actively working to backfill any missing data across impacted servers as quickly as possible.

In the meantime, we recommend periodically logging out and back in, or—if you're using NinjaTrader Desktop—right-clicking on your chart and selecting Reload Historical Data to update any data that may have been restored during your session.

Thank you for your patience

[several]

Reloading historical and logging out doesn't work at all sadly.

[NickyD]

NinjaTrader_Clayton This was hard to deal with today and cost me money.

Why isn't there better communication of these sorts of issues? Can't you send a "message" to the message tab to keep us in the know? I've been using NT for years and can't recall ever proactively being notified about known data issues.

[NinjaTrader_Clayton]

Hello NickyD,

Thank you for your feedback.

I have shared this with our management team.


Thank you for your suggestion.

[brucerobinson]

I’m with #NickyD on this one all the way.
This is failure on the part of Ninjatrader - NT is aware problems with its’ Service may cause Users to lose money due to incorrect info (whilst, if User is NTB customer, Ninjatrader Brokerage makes windfall profits from the additional commission volume $ unjustifiably extracted I.e. whether or not ‘responsible for a failed trade’ if a User chooses to make a transaction they otherwise may not have. I.e. NT gains volume and makes spread & commission irrespective of whether the execution results in a positive outcome on the Trade)

imho, fwiw, this is negligence on behalf of NT who are clearly conflicted in the matter. Given that NT management is now aware of Users bringing this to NT’s attention, inaction is wilful unless NT mgt can re-assure Users otherwise or steps being taken to mitigate (and thus Traders aware of risks of trading as long as this Status persists)

It’s noticeable that those commenting here are predominantly seasoned Users of the Desktop platform I.e. this isn’t Newbies’ phyches having a meltdown due to experiencing an ‘unfair’ loss (aren’t they all)

Re: #Clayton_G dutifully relaying this to management. Doing his job, as to be expected, but it is simply passing the buck with no commitment or expectation of a response from management to be passed on to the Users so that they can then make an assessment as to whether to continue to trade, trade with NTB etc

But the direct/‘greater’ question is why Ninja continues to fail to take action to protect its Users against unnecessarily losing money, or incurring execution fees unnecessarily, and in which failure to take reasonable steps NT gains financially as a result

It took an eternity for NT to come up with a service status webpage, well behind others
As has been pointed out there are several ways (msg within platform, webpage etc) this can be implemented both ‘Push’ and ‘Pull’ opt out etc. It’s not about can, how etc, it is about will and conflict of financial interest

NT was way behind other providers re: keeping customers informed re. server maintenance etc and, given the amount of ‘noise’ about it were certainly not pro-active and laggards/reticent to act

The financial cost to traders and gain to NTB of things such as delayed chart refresh rates, platform lag etc have received attention and been shared elsewhere publicly and more widely

Whilst ‘made management aware of this’ is SOP boilerplate to placate, management is long-aware of this. Everything suggests it is strategic. Earn to burn

NT mgt prioritised intrusive (no opt-out) in-Platform marketing Push Notifications for Ninja’s marketing such as Live Events ahead of functionality that would protect traders against the consequences of NT Service failures from which NTB benefits. Go figure…….
There’s nothing to discuss here. It could have been done proactively, it should have been done, it can be done easily. It’s not about could, should etc.

Do your own research!




Kind regards,

Bruce

[several]

I'm just lucky I had my broker app open along with Trading View so I could see something was wrong but I agree we shouldn't have to rely on using other tools to see if there is a problem.

[Leeroy_Jenkins]

NT should notify not just in case of data outage but also for any type of maintenance or login issues. I thought the message tab in NT8.1 was just for that.