No data Multi Broker Continuum

[FOKS_444]

Hi. My NT8 desktop has stopped receiving futures data. How can this be fixed? What is the cause of this?

NT version: 8.1.3.1 64-bit
Connection: Continuum The connection works.

As an IRONBEAM client, I am connected to NT via Multi Broker.

When NT is connected via LIVE connection, the quote data is fed into the terminal.

[NinjaTrader_ChristopherJ]

Hello FOKS_444,

Thank you for posting.

Please reset your instruments and Trading hour templates with the steps below.

• First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on "disconnect" that appears to the right when hovering your mouse over any active connection
• Next, reset your instruments by navigating to the Control Center > Tools > Database Management
• In the Database Management window, under the "Update instruments" section, ensure that "General properties", "Futures expiries" and "Symbol mappings" options are checked and then click Update
• In the Database Management window, under the "Update trading hour templates" section, ensure that "Predefined trading hours templates" is checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur

If you still do not receive real time data please contact your broker to verify your account currently has real time data enabled. If any changes are made to your account please restart NinjaTrader.

Let me know if I may be of further assistance.

[FOKS_444]

Is there an option to delist LIVE connections? When the LIVE connection is de-listed, my 111Continuum connection connects without problems. They seem to be in conflict because of Multi Broker.

To connect to NT I have to remove the 111Continuum connection, close the desktop. Then reopen NT and add the 111Continuum connection and check the box to log in to the desktop when NT starts. Then close NT again and log in to the desktop again on startup. This is impossible to tolerate (((

[NinjaTrader_ChristopherJ]

When logging in using a live NinjaTrader account currently there is not an option to remove the Live. To connect to your 111Continuum on startup within your connection setting please enable "Connect on startup"->Click OK then restart NinjaTrader and let me know if the connection then connects automatically avoiding the behavior you mentioned in your post.

[FOKS_444]

When logging in using a live NinjaTrader account currently there is not an option to remove the Live. To connect to your 111Continuum on startup within your connection setting please enable "Connect on startup"->Click OK then restart NinjaTrader and let me know if the connection then connects automatically avoiding the behavior you mentioned in your post.

It's really bad... Connection is available (green circles are lit), but data does not arrive in the terminal, there are no quotes. Earlier, at least once in a while, but the data came into the terminal, but now only update charts once when the terminal is turned on and do not move anymore.

P.S. According to your instructions I managed once to receive data in NT terminal but with IRONBEAM terminal enabled. I don't know how to explain it, maybe it was just a coincidence.

[NinjaTrader_ChristopherJ]

So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[FOKS_444]

So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Sent a reply to [email protected] for you. Very much looking forward to resolving this technical problem with the transfer of quote data.

[FOKS_444]

So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Hello, Christopher. A big thank you for your professionalism.
My NT terminal started to receive quotes data. I could not even think that NT terminal could depend on time zone setting on my computer.
Next time when I change the time from summer to winter I will know what I need to do. I have contacted NT support several times, but only you were very helpful in finding the cause of the failure.

Thank you. You are the best)))))