can not load chart

[steinberg123]

Hi, I want to load ES chart in tick. But, it keep loading without success. for other products like ZB and ZS , they are successful. what happened?

[NinjaTrader_Clayton]

Hello steinberg123,

Thank you for the message.

Please make sure you are looking at the June Contract, ES 06-25.

• The ES is also on a different Exchange than those instruments. (ZB is on CBOT)
• So, make sure your account is actively subscribed to real-time data for the CME Exchange.

Please perform the following test:

• Go to the Control Center > New > Chart
• Select the ES 06-25
• Make it a 1-minute chart
• Set the 'Days to load' to 5
• Make sure 'Template' in the top-right corner is set to < None >
• Set the Time frame > Trading hours > To "Default 24x7"
• Click OK to make the chart
  • Does this chart load in as expected?
  • Is this chart moving?
  • If you open the Chart Trader panel, does it show values for the Ask and Bid quotes or just 0's?
    • If this chart is working as expected, how is it different from the other ones?

If the Test chart did not load in or isn't moving, please take a screenshot of the entire chart and include it in your response.

• If you are unsure of how to take a screenshot, I recommend using the Windows Snipping tool.
  • Please click here for a video demonstration
  • Click on the Windows Icon at the bottom of your screen and type the word "Snip"
  • Click on the Snipping tool, click New, then click and drag around the area you want to screenshot
  • Click File > Save As > Save the screenshot where you can find it

Please respond with the requested screenshot and files above if the Test Charts are still not loading in or updating.

Please let us know if we may provide any further assistance.