Kraken buys Ninjatrader - Can I change the broker?

[maggo123]

Dear Support Team,
Today, I saw your email stating that NinjaTrader is being acquired by the crypto exchange Kraken.

I personally do not want any exposure to the "crypto space," these meme coin frauds, and especially do not want my funds at risk if the industry collapses or if another exchange pulls an FTX-style failure. However, I paid a significant amount for a lifetime license, so what are my options now?

Can I use a different broker with your platform? I am finding conflicting information about whether it is possible to use a different broker with the NinjaTrader platform.

[NinjaTrader_Clayton]

Hello Maggo123,

Thank you for the message.

You don't have to worry about any of that as NinjaTrader will continue operating as a standalone platform under Kraken’s broader suite of products.

• There is no impact to your trading or your NinjaTrader account,

Nothing about your NinjaTrader account or relationship will change.

Your account details, funds, platform access, pricing, and the high-quality service you expect will all remain exactly as they are today. You don't need to take any action—your trading experience will continue uninterrupted.


So, you have nothing to worry about as nothing is going to change for NinjaTrader Brokerage Users.

Please let us know if we may provide any further assistance.

[maggo123]

Dear Clayton,

Thank you for your quick reply. Unfortunately, this is the same message as in the email and therefore does not help me at all.

You say that nothing changes for NT Brokerage users, and that may be true for now, but I do not want to check regularly to see if changes are being made that could have an impact. Kraken did not buy NinjaTrader just to do nothing with it. So changes are coming, sooner or later. And as I have stated, I do not want exposure to crypto, which means I am looking for ways to change brokers. But since I paid for the license, I would like to ask you what my options are. Can I use a different broker with your platform? And if so, would you be so kind as to point me in the right direction on how I could achieve that?


Thank you.

[NinjaTrader_Clayton]

Hello maggo123,

Thank you for the update.

The NinjaTrader Platform supports connecting to other brokers as well.

• You may click here to see what other supported providers are out there
• You may click this link to see the type of data included with each connection type - Data by Provider

Depending on what connection you go with, you may have to subscribe to the "Multi-broker add-on" to see the 3rd party account within NinjaTrader:

• How Can I Subscribe to the Multiple Broker Add-On for NinjaTrader Desktop?

Once all of that is set up, you could find and follow the respective connection guide from the link below:

• Connection Guides

That being said, there are no plans to make any changes, but we understand your concerns.

Let us know if you have any other questions—we’re happy to help!

[NinjaTrader_Dennis]

Hello,

My name is Dennis and I am the Director of Client Services here at NinjaTrader.

Thank you for reaching out regarding Kraken’s acquisition of NinjaTrader. We understand that changes like this can raise questions, and we want to assure you that your experience with us will remain business as usual.

Your Customer Experience

There are no immediate changes to how you access and use NinjaTrader. Our platform, products, and services will continue operating as they always have, ensuring a seamless experience for you.

Security of Your Funds

The safety of customer funds remains a top priority, and this acquisition does not change our regulatory obligations. NinjaTrader continues to operate under CFTC regulations, and customer funds remain fully segregated, as required. Your funds are managed by NinjaTrader Clearing, not Kraken, and are held in accordance with stringent regulatory guidelines. You can find more details on our fund security measures here: https://ninjatrader.com/customer-funds/

If you have any questions regarding this feel free to respond to this post.

[DAANIIK]

maggo123 It's very good that you raised this issue. I also think it's time to pack up and leave right now. The situation regarding crypto exchanges can change any day. We all know that crypto exchanges, without exception, have used shady schemes, and there are no guarantees that our funds will remain safe under Kraken.

The Director of Client Services cannot be trusted, especially after they deleted the accounts of a huge number of clients. And when we brought up this issue here on the forum, guess how they solved the problem?
THEY DELETED OUR THREAD ON THE FORUM. Lol.
NinjaTrader_Dennis Great job!

[NinjaTrader_Dennis]

Hello,

Thank you for your reply.

I understand that closed accounts due to industry regulation can be frustrating. We apologize for any inconvenience that has caused.

The post was deleted due to the personal information that was being shared in the post. Keep in mind this forum is for Platform Technical Support and Scripting assistance. All account related items should not and are not handled on public forums.

Industry regulation requires that any funds related to NinjaTrader Clearing must remain segregated.

[Dudley]

interested in the Crypto trading. Is there any videos on connecting NT to the
kraken service. And are there any discounts for Lifetime Users of NT8