Log: Unknown symbol ''

[lawrencey]

After i submitted an order in TradingView (Tradovate), there are orders of specific instruments appear in Ninjatrader Log as Oder 'xxxxx' received for unknown symbol ''

It includes
6E (Euro FX Futures)
6B (British Pound Futures)
6A (Australian Dollar Futures)

I've tried with 6N (New Zealand Dollar Futures) and it works.

Anyone knows how to solve it? Appreciate it.




** Exchange is: Globex

Thank you

[NinjaTrader_Clayton]

Hello Lawrencey,

Thank you for the message.

Please remember that the Forum is publicly facing and is NOT a good place to investigate anything specifically related to you or your accounts and orders.


CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Please answer each of the following questions:
  • What instrument were you trading?
  • Was this a live or simulation order?
  • What time and date did this most recently occur?
  • What Order ID was assigned to this order?
    • If this order was placed today, you can check in the Executions or Orders tab of the Control Center.
    • If this order occurred on a previous date, you may locate the order ID by contacting your broker or by going to New > Trade Performance, generating a Trade Performance report for that date and locating the order in the 'Orders' display.
    • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.