I’m unable to log in to the NinjaTrader Desktop app!

[xa8ee]

I’m unable to log in to the NinjaTrader Desktop app. I’ve already tried using the repair function, uninstalling and reinstalling the program, and disabling all antivirus and cleaning programs. However, it still gets stuck on the login screen every time. How can I resolve this issue?

Like what you see in the attached photo.

[NinjaTrader_ChristopherJ]

Hello xa8ee,

Thank you for posting.

Are you currently using Apex Investing add-ons? If so we have been made aware of some other users not being able to open the platform if they are using some Apex-investing 3rd party add-ons.

If you are using Apex Investing add-ons please open the Apex Investing Toolkit->Install their latest update then once completed let me know if you can then open NinjaTrader successfully.

If you are not using Apex Investing add-ons so I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Let me know if I may be of further assistance.

[xa8ee]

Hi, I sent you an email.