Frozen bars in safe mode

[Sparkyboy]

Launching in Safe Mode, I have frozen minute bars on ES 03-25 but ES 06-25 updates live. Presumably connected to the "platform won't open" thread below?

[NinjaTrader_ChristopherJ]

Hello Sparkyboy,

Thank you for posting.

Please reset your instruments and Trading hour templates with the steps below.

• First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on "disconnect" that appears to the right when hovering your mouse over any active connection
• Next, reset your instruments by navigating to the Control Center > Tools > Database Management
• In the Database Management window, under the "Update instruments" section, ensure that "General properties", "Futures expiries" and "Symbol mappings" options are checked and then click Update
• In the Database Management window, under the "Update trading hour templates" section, ensure that "Predefined trading hours templates" is checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur

Please let me know if the issue persists after this procedure.

[Sparkyboy]

Thanks but the problem persists.

[Sparkyboy]

The bid and ask are updating in chart trader but the bars are static.

[NinjaTrader_ChristopherJ]

Please right click in your chart->Data Series->Confirm the End date is set to todays date then click Ok. If the issue persists do you see an arrow in the upper right corner of your chart? If so please left click on the arrow to bring the chart to the current bar.

[Sparkyboy]

Yes, the problem persists.

[Sparkyboy]

But it's only on ES 03-25

[Sparkyboy]

It's worth noting that this problem was preceded by the "cannot verify credentials" message and problems launching NT that other users have reported this morning.

[NinjaTrader_ChristopherJ]

So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.