Platform won't open

[navycj]

Ok, fixed; I rebooted, then launched in SAFE mode, closed, then launched regular mode, finally loaded and appears to be working

[TrillTradez]

I had a software glitch that caused me to lose a significant amount of money - Live. The close or 'X' button would not work after multiple attempts to close the trade, while my stop loss was ignored. Also, immediately after the trade was executed the price marker turned orange and disallowed any manual movement. After eventually closing(and losses), shut down with NT, restarted PC. Came back up, got the "Can't verify entitlements" error with same trade miscues and then phantom trades. Shut down NT and will not load now....

[sutherland]

Update to my previous post: I have successfully logged into both Desktop and Web. Still, I hope Support will pass on my input to the product teams about the poor error condition UX. Thanks.

[litamm89]

I didnt know this was a thing. Tried uninstalling and then reinstalling and now its just spinning. Before I would get a sound like there was an error but no pop up message displayed. I tried accessing it in safe mode. It opened and like a dummy I closed it to open non safe mode now it wont open.

[rayko]

I just got back into the Desktop Platform. I only waited for awhile. Didn't reboot.

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the messages.

We had been made aware of a temporary outage this morning that has already been addressed and resolved.

Additional steps are also being taken to ensure this behavior does not happen again moving forward.


In the future, if something unexpected happens within the platform, please reach out to the Chat Bot first and ask it for help.

• Then, if it isn't able to provide information to answer the question, it will send your questions to the support team directly for further help and information.

Please restart NinjaTrader and you will be able to sign in and keep using the platform.


Please let us know if we may provide any further assistance.

[tradgrad]

Desktop platform still will not load.
Animated N just keeps animating.

[NinjaTrader_Clayton]

This has nothing to do with the behavior from this morning and is most likely related to having outdated Apex add-ons within your platform.

You need to either reach out to Apex Indicator's support team and get their help updating those.

Or, you can remove ALL 3rd party add-ons from your platform:
- Close NinjaTrader
- Go to the Documents folder > NinjaTrader 8 > bin, Right-click on this folder and Rename it to "bin Old" and press Enter to save the name change

Now we need to Repair the NinjaTrader installation:
- Go to the Windows Control Panel > Programs and Features > Click NinjaTrader 8 > Click Repair > Click Next through the prompts until finished

Reopen NinjaTrader and you can keep using the platform.

[Dulszi]

I was able to fix everything. Apex had an update and rebooted my system.

[Tickdataman]

your nt8 is getting stuck because of a null reference exception related to user entitlement verification with tradovate’s api. since it’s happening in safe mode but not appearing in the regular trace file, it’s likely an issue with authentication or a corrupted setting.


try these fixes:

1. delete the tradovate login cache

• go to: Documents\NinjaTrader 8\db\

• delete the tradovate folder if it exists

• restart nt8

2. rename the config file

• go to: Documents\NinjaTrader 8\

• rename config.xml to config_old.xml

• restart nt8 (it will create a fresh config file)

3. clear cache & database

• go to: Documents\NinjaTrader 8\db\

• delete cache, NinjaTrader.sdf, and log.sdf

• restart nt8

4. disable internet & try opening nt8

• disconnect your pc from the internet

• launch nt8 (this may bypass the tradovate check)

• if it opens, disable tradovate login in connections

5. reinstall ninjatrader

• uninstall nt8 (don’t delete user settings unless needed)

• download the latest version from the ninjatrader site

• install and test

[litamm89]

Desktop platform still will not load.
Animated N just keeps animating.

NinjaTrader_Clayton

I did the fix you had above. Now when I try to import what I had before it says cannot import disposed file.

I need my indicators what can I do?

Thank you so much

[NinjaTrader_Clayton]

Hello litamm89,

Thank you for the message.

Unfortunately, we do not have any further documentation or information on 3rd party add-ons and software made by other companies.

From here, if you are having trouble reimporting your 3rd party add-ons, then you need to reach back out to the original person, developer, or company that provided them to you and get their help reimporting them.

• 3rd Party Disclaimer

Please let us know if we may provide any further assistance.

[litamm89]

NinjaTrader_Clayton aaaaaand that fix lasted for a full day. Cant login again.

[NinjaTrader_Clayton]

Hello ltamm89,

Thank you for the message.

I am not aware of any outages at this time so if you cannot connect to your account, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.