Error message "Unhandled exception: Platform does not open

[publiuscscipio]

Hello,
I'm posting this message because I cannot open Ninjatrader 8 desktop version. An error message appears in the screen and the software automatically shuts down after leaving a message "Unhandled exception: The type initializer for '<Module>' threw an exception."

The message started to appear for the first time this morning. At the beggining, the platform opened but I could not open any chart. I decided to unistall the platform and install again the latest version. It seemed to work for a while but it began to give problems again. Another important issue is that yesterday my Windows 11 got an update.
I hope you can give a solution for this problem
Best regards

[raysinred]

Hi,

I'm having a similar problem. Tried opening this morning and it will not open. Just sits on the login window showing "Loading", but nothing is happening.

Ray

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the messages.

We had been made aware of a temporary outage this morning that has already been addressed and resolved.

Additional steps are also being taken to ensure this behavior does not happen again moving forward.


In the future, if something unexpected happens within the platform, please reach out to the Chat Bot first and ask it for help.

• Then, if it isn't able to provide information to answer the question, it will send your questions to the support team directly for further help and information.

If you haven't already, please restart your Modem, Router, and PC to refresh the local network and then reopen NinjaTrader and keep using the platform.


Please let us know if we may provide any further assistance.