Error on requesting bars: HTTP req. failed - Error code 28

[Apm123]

Hello, I received the below error. The connection is with FXCM.

[NinjaTrader_Erick]

Hello Apm123,

Thank you for reaching out.

Is this connection with a Live account or a Demo account?

Here are some known causes for the error:

• Something is wrong on FXCM's end, preventing demo accounts from connecting
• A general networking issue
• An expired FXCM demo

If this is a Demo account, you can email us your demo credentials at:

[email protected]

and we can test them on our end to see if we can connect successfully.


*If this is with a live account: Please reach out to FXCM to confirm the account is in good standing and enabled for use with NinjaTrader


Otherwise, below are some steps to troubleshoot/rule out local network issues:



Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader.
In some cases the modem/router has built-in software that prevents the connection to be established.
It is common with a software update, for Windows Defender to block the app again, so please make sure exceptions for NT8 are added to any anti-virus or firewall you may have.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are using a VPN, please turn it off and try connecting again.
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in
• Ensure exceptions have been added into any firewall/antivirus/backup programs for these folders:
  • C:\Users\<your username>\Documents\NinjaTrader 8
  • C:\Program Files \NinjaTrader 8
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.