Order Entry Hotkeys Category is greyed

[-Sarocen-]

I am trying to enable Order Entry Hotkeys, but have found the option is entirely Greyed Out. (pls see screen shot)
I have also enabled "Use order entry hot keys" in options and then restarted with no effect.




I am trying to enable Order Entry Hotkeys, but have found the option is entirely Greyed Out.



What will cause the whole Order Entry Category to be Greyed out?

[NinjaTrader_ChristopherJ]

Hello Sarocen,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[-Sarocen-]

Cant seem to send emails fmo NT8

[NinjaTrader_ChristopherJ]

So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[-Sarocen-]

Thanks Chris for your support.
Which release can I download without this as a recognised/known problem defect?
Whats the schedule for getting this fixed?

Thanks again.

[NinjaTrader_ChristopherJ]

I am not able to reproduce this behavior on my end and I did not receive a copy of your log and trace. So I may look into this further please send an email to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[-Sarocen-]

This is the reply that I got. Is there a defect number that this can be tracked on.?
Subject: Case: #05943258 - Support Request : Chris Jameson (825011/8.1.3.1/Microsoft Windows NT 10.0.19045.0)

Hello Chris,
Thanks for using Ninjatrader,
This is a known issue on the newer release of Ninjatrader, we have informed our development team of the issue and they are working towards a resolution.
Outside of this, is there there anything else you need assistance with?
I look forward to your reply.

Sincerely,
Williams P.R.
NinjaTrader Technical Support