Unable to log into platform

[Conceptzx]

I keep getting an unknown error message when I try to log into ninja. I've synced my clock already, Any suggestions?

[NinjaTrader_LuisH]

Hello Conceptzx,


Thank you for posting on the NinjaTrader forums.


In order to keep your information off the public forum, please email your request to clientservices@ninjatrader[dot]com.


We are particularly interested in the connection that you made for yourself within the platform, please attach a screenshot of that within your response.



Thank you in advance; we look forward to assisting further.