Playback market data time setting refuses AM, only allows PM

[ziponline]

The Playback market data time setting refuses to allow AM and only allows PM. When I try to edit that it immediately changes back to PM. I thought maybe set my PC to 24 hour clock, I am in the USA on Windows, but I cannot find a way to change my clock to a 24 hours to overcome this issue. How to solve this? I need to backtest morning hours and must be able to set times to AM
Any thoughts?

[NinjaTrader_ChristopherJ]

Hello ziponline,

Thank you for posting.

So I may look into this further please attach a screenshot of your playback controller window where you are seeing this behavior.
To capture a screenshot I would recommend using Window's Snipping Tool.

• Click here for instructions

Alternatively to capture a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and attach the file to your reply.

• Click here for detailed instruction

[ziponline]

Even if I use the up/down arrows to scroll through the hours it just rolls hour 1 through 12 repeatedly and alwaysstays set tp PM. Attached images...

[NinjaTrader_ChristopherJ]

As a test can you set your Start date to 2/5/2025 and the End date to 2/7/2025 and let me know if you see the same behavior.

[ziponline]

Yes, same behavior. When I try to change PM to AM and leave that field it reverts back. SW Version 8.1.4.1 I have even rebooted the computer and tries multiple dates and ensured the data was downloaded.

[NinjaTrader_ChristopherJ]

Please close NinjaTrader then go to Documents->NinjaTrader 8->Rename the UI.xml file to UIOld.xml then open NinjaTrader and let me know if you can then change PM to AM by typing in the window.

[ziponline]

I renamed the file, restarted Ninja and the behavior is the same.

[NinjaTrader_ChristopherJ]

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[ziponline]

The support email refused to send saying I had exceeded some limit of sent emails? I don't recall using this support email feature before. Can you reset my account? Or Can I compile these files another way and attach them here?

[NinjaTrader_ChristopherJ]

I have sent you an email with steps to attach the files manually.