@ninjjatrader_clayton, you said: "If every time we test on our computers, something works, then there is no way for us to identify why it wouldn't be working for only one of the many users." Did you say this without even trying to reproduce the issue at your end?
There is one symbol wihich deserves attention as schwab symbol for BRK.B IS BRK/B and when trying to manually update the mapping for this symbol we get the error popup message saying "/" is not allowed.
Thank you all again

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