NT8 8.1.4.1 memory and stability issues

[roblogic]

Hello,

Just to inform that after upgrading to 8.1.4.1 I am having many problems, specially memory going up to more than 90% very fast causing the platform to hang. It happens after using a Strategy for some minutes, it works just fine and then it starts hanging, sometimes the chart freezes too and sometimes the hanging is so severe that causes the connection to be lost.
One easy way to replicate the problem is that while running a Strategy load more days in the chart and see the memory going up to 80% or more, then reduce drastically the days in the chart loaded and it will start behaving erratically. It happens in many more ways, specially after running a Strategy for more minutes while compiling code. I am downgrading.

[NinjaTrader_Clayton]

Hello roblogic,

Thank you for writing in.

Please send an email directly to support with the Log and Trace files from both 8.1.4.1 and 8.1.3.1 so we can see what errors were appearing and what the difference between the two is so that we could submit them to our development team for further investigation.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

If the Email Support feature gives an error, this would mean the automated inbox is temporarily full and you would want to send them manually instead:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email at Support[AT]NinjaTrader[DOT]com
• Include a description of what is happening in the Body.
• Once complete, you can delete these compressed folders.
  • Please click this Blue text to see a video demonstration of how to send these files

Please let us know if we may provide any further assistance.